Refund policy
At HillCare, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we’re here to help.
Return Eligibility
To be eligible for a return, items must meet the following conditions:
- Must be returned within 7 days of delivery
- Must be unused, unworn, and unwashed
- Must be in original condition and packaging
- Must not show signs of wear, stains, odors, damage, or tampering
Any item that appears worn, altered, washed, or tampered with will not qualify for a refund or exchange.
Non-Returnable Items
The following items are not eligible for return or refund:
- Worn or used scrubs
- Clearance or sale items
- Customized or personalized products
- Gift cards or promotional items
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos of the issue. We will review the claim and work to resolve it as quickly as possible.
Return Process
To start a return request, customers must contact our support team through the contact page on our website. Once approved, return instructions will be provided.
Customers are responsible for return shipping costs unless the item received was incorrect or damaged.
Refunds
Once your returned item is received and inspected, we will notify you regarding the status of your refund.
Approved refunds will be issued to the original payment method within 5–10 business days depending on your bank or payment provider.
Original shipping fees are non-refundable.
Exchanges
We only replace items if they are defective, damaged, or if the wrong item was sent.
Contact Us
For questions regarding returns, refunds, or exchanges, please contact our support team through the contact page on our website.